Update on Companies being stupid with regard to the deaf and authentication
August 12, 2008
I received a call back today from the manager of a VERY LARGE company with regard to the problems interacting with their ‘authentication’ mechanisms on behalf of another person. They said “It is probably easiest to just lie about who you are and provide the necessary authentication passwords, than to tell us you’re a third party.”
Classy. Gotta love it.
I have an idea, why even bother asking who a person is at all. Just ask for the name/number on the account (your login name) and the appropriate password. Ignore everything else about the name since it is a useless authenticator over the phone anyway.
Boggles my mind.