Update on Companies being stupid with regard to the deaf and authentication

August 12, 2008

I received a call back today from the manager of a VERY LARGE company with regard to the problems interacting with their ‘authentication’ mechanisms on behalf of another person. They said “It is probably easiest to just lie about who you are and provide the necessary authentication passwords, than to tell us you’re a third party.”

Classy. Gotta love it.

I have an idea, why even bother asking who a person is at all. Just ask for the name/number on the account (your login name) and the appropriate password. Ignore everything else about the name since it is a useless authenticator over the phone anyway.

Boggles my mind.


4 Responses to “Update on Companies being stupid with regard to the deaf and authentication”

  1. Thruhike98 Says:

    “Please lie to us. It’ll work better that way.”


  2. Eunice Says:

    heh. now you understand why i tell you to use the highest pitch you can manage when i ask you to make phone calls. 🙂

  3. timlau Says:

    It is a weird world, if you lie then they will believe you, if you tell the truth they don’t. It is kind of upside down 😦

  4. Fritz Says:

    Okay, calling it a lie is not too cool, but what if they worded it in terms of a proxy? It’s kind of the same thing but still truthful.

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