lenovo warranty call
January 26, 2009
The battery in my much agonied lenovo x61s completely died last week. I’ve had the laptop for about 6-7 months now and the battery is completely dead. Would not charge at all. I tested it out on another laptop to see if it was my charger or the battery interface. No joy. I go to the lenovo website. I check the warranty info – it says warrantied for another 6 months. I give lenovo a call. I’m on hold for about 5-10 minutes. (Granted it was friday morning at 9am but that’s neither here nor there). I talk to the rep who tells me that my battery warranty expired in July of 2007. Since I’ve only had the laptop for 6 months I suggest to him that it is unlikely. He agrees and realizes someone mis-typed something. Gets the battery warranty matched up to the laptop warranty and tells me they’re shipping me a new battery to replace the one I have.
I suspected it would take a while and in the meantime I’m tethered to my power cord (no fun at all). I figured for at least half the week.
Fast forward to this morning at about 9:30am. I’m going out the door to go fetch coffee for the household. I turn the corner onto the side porch and what’s sitting there? A big box with a battery from lenovo.
Good show lenovo warranty fulfillment people.